Privacy Policy

Last updated: October 2026

1. Introduction

Juma Apps LLC ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Senior Care mobile application ("App"). Please read this policy carefully. By using the App, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Information

When you create an account, we may collect:

• Full name
• Email address
• Profile photo (optional)
• Phone number (optional)
• Role designation (senior or caregiver)

2.2 Location Data — Foreground and Background Collection

Senior Care collects precise GPS location data from senior users' devices in both the foreground (while the App is open) and the background (while the App is closed or not actively in use).

What we collect:

• Precise GPS coordinates (latitude and longitude)
• Location accuracy and timestamp
• Reverse-geocoded address (derived from coordinates)

Why we collect background location data:

Background location access is required to provide continuous safety monitoring for elderly users. Specifically, the App uses background location to:

• Real-time caregiver monitoring: Caregivers need to see the senior's current location at any time, even when the senior is not actively using the App. This is essential for verifying the senior's safety throughout the day.
• Geofence alerts: The App monitors predefined safe areas (e.g., home, neighborhood) and sends automatic notifications to caregivers when the senior exits or enters a zone. These alerts must trigger in real time regardless of whether the App is in the foreground.
• Panic alert location: When an emergency alert is triggered, the senior's most recent GPS coordinates are attached so caregivers can locate them. This requires up-to-date location data from background tracking.
• Stale location detection: The system monitors whether the senior's location is updating. If no update is received for an extended period, caregivers are alerted, as this may indicate a device issue or potential emergency.

Who receives location data:

• Location data is shared only with caregivers the senior has explicitly connected to by sharing a unique connection code.
• Location data is not shared with any third parties, advertisers, data brokers, or other users.
• Location data is not used for advertising, profiling, or any purpose other than the caregiving features described above.

Permissions required:

• Android: "Allow all the time" (ACCESS_BACKGROUND_LOCATION + ACCESS_FINE_LOCATION). Also requires FOREGROUND_SERVICE_LOCATION for the background tracking service.
• iOS: "Always" location authorization (NSLocationAlwaysAndWhenInUseUsageDescription). The App displays a clear explanation of why "Always" permission is needed before the system prompt appears.

How to disable location collection:

• Android: Go to Settings > Apps > Senior Care > Permissions > Location > select "Don't allow" or "Allow only while using the app".
• iOS: Go to Settings > Privacy & Security > Location Services > Senior Care > select "Never" or "While Using the App".

Disabling background location will prevent real-time tracking, geofence alerts, and location-based panic alerts from functioning. Other features (medications, wellness check-ins, appointments, expenses) will continue to work normally.

2.3 Health and Wellness Data

The App may store information you voluntarily provide, including:

• Medication names, schedules, and stock levels
• Wellness check-in responses
• Medical appointment details
• Emergency contact information

2.4 Usage Data

We automatically collect certain information about how you use the App, including:

• Device type and operating system version
• App interaction events (anonymized)
• Crash reports and performance data
• Push notification interaction data

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the App's functionality
• Enable communication between seniors and their caregivers
• Send push notifications for alerts, reminders, and updates
• Process subscription payments (via Apple/Google payment systems)
• Provide customer support
• Analyze usage patterns to improve our services
• Ensure the security and integrity of our platform

4. Information Sharing

We share your information only in the following circumstances:

• Between connected users: Seniors' location and wellness data are shared with their connected caregivers, as this is the core functionality of the App.
• Service providers: We use trusted third-party services including Firebase (push notifications and analytics), Mailgun (delivery of sign-in codes and account emails), Mixpanel (analytics), and RevenueCat (subscription management).
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Safety: We may disclose information when we believe it is necessary to prevent physical harm or financial loss, or in connection with an investigation of suspected illegal activity.

We do not sell your personal information to third parties.

5. Data Storage and Security

Your data is stored securely on dedicated servers operated by Juma Apps LLC. We implement industry-standard security measures including:

• Encrypted data transmission (TLS/SSL)
• Row-level security (RLS) policies on all database tables
• Secure authentication with token-based sessions
• Encrypted storage of sensitive credentials

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your data within 30 days, except where we are legally required to retain certain information.

6.1 Location Data Retention

Location data is stored on our servers for as long as the senior's account remains active, enabling caregivers to review recent location history. When a senior's account is deleted, all associated location data (GPS coordinates, timestamps, addresses, geofence event logs) is permanently deleted within 30 days. Location data is never retained for analytics, advertising, or any secondary purpose.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Withdraw consent: Withdraw consent for location tracking or other optional data collection at any time.

To exercise these rights, contact us at [email protected].

8. Children's Privacy

The App is not intended for use by children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

9. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Push Notifications

We use Firebase Cloud Messaging (FCM) to send push notifications. You can opt out of non-essential notifications through the App settings or your device settings. Critical safety notifications (panic alerts) will always be sent to connected caregivers.

11. Analytics

We use Mixpanel and Firebase Analytics to understand how users interact with the App. This data is used to improve features and user experience. Analytics data is anonymized and aggregated. You can opt out of analytics tracking through the App settings.

12. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to such transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the App and updating the "Last updated" date. Your continued use of the App after the changes take effect constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Juma Apps LLC
Email: [email protected]